Refund Policy

 

This refund policy applies to all orders placed through the Interlivra(Hereinafter referred to as "We") online store. It explains the scope of refunds, the handling approach, and related notes in a clear and structured manner. All products are sold exclusively online, and no offline transactions are provided.

1. Policy Overview

We aim to process refund requests in a transparent and reasonable way. Each request is reviewed based on the actual order status and specific circumstances, and eligible requests will proceed to the refund process.

2. Situations Where Refunds May Apply

You may submit a refund request in the following situations:

• An order has been successfully cancelled in accordance with the relevant process.
• Items have been returned and meet the applicable refund conditions.
• Other reasonable circumstances where a refund is confirmed after review.

Refund eligibility is determined based on the actual order condition and the outcome of the review.

3. Submitting A Refund Request

To request a refund, please contact us through our customer service channels and provide the necessary details for verification, including your order number and a brief explanation. Once complete information is received, we will begin the review process.

4. Refund Processing Procedure

After a refund request is approved, it will enter the processing stage. We will complete the refund following our standard procedures and notify you once the process has been finalized.

5. Refund Method And Processing Time

Refunds are issued to the original payment method used at the time of purchase. Processing times may vary depending on the payment channel. In most cases, refunds are completed within a reasonable timeframe. If a delay occurs, please contact us for assistance.

6. Refund Amount Notes

In certain cases, the refunded amount may be adjusted based on the actual order details. If special handling is required, the relevant information will be communicated through customer service.

7. Policy Updates

We may update this refund policy to reflect service or process changes. The latest version published on the website will apply and will take effect from the date of publication.

Contact Information

Contact address: 16485 North Stadium Way, Unit 3074, Surprise, AZ 85374-4393, United States
Customer service phone: +1 (518) 338-9815
Customer service email: hello@interlivra.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)