Terms of Service

 

This service policy applies to all services provided through the Interlivra(Hereinafter referred to as "We") online store. It explains the rules, responsibilities, and service scope associated with website use, order placement, and after sales support. Please review this policy carefully before using our services.

1. Introduction And Scope Of Application

This policy applies to browsing our website, creating an account, placing orders, and using customer support. All services are provided exclusively through our online store, and no offline sales or in person services are offered.

2. User Accounts And Website Responsibility

You are responsible for ensuring that the information you provide is accurate, complete, and current. We aim to maintain normal website operation and core functionality. We are not responsible for issues caused by incorrect information submitted by you or improper use of the website.

3. Product Information, Inventory, And Pricing

We make reasonable efforts to keep product descriptions, inventory availability, and pricing information accurate. Product availability may change based on actual stock. All displayed prices are final prices and include applicable taxes and required charges.

4. Orders And Payments

After an order is placed and payment is completed, the order enters processing. We may review order information in reasonable situations and may contact you if additional confirmation is needed.

5. Delivery Conditions

Delivery services are provided exclusively within Australia. After payment is successfully completed, your order is confirmed and enters the processing stage. Orders are generally prepared within 1–3 business days before being handed over to the designated logistics provider. Following dispatch, the estimated delivery time is approximately 5–10 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure consistent and reliable delivery, we cooperate with established logistics providers, including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this amount are subject to a flat delivery fee of AUD 9.99. All applicable taxes and related charges are fully included in the product prices displayed at checkout, and no additional fees will be required after payment.

For detailed delivery timelines and handling standards, please refer to our Shipping Policy.

6. Order Cancellation

Order cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered preparation or been transferred to the logistics provider. Once order processing or shipment has begun, cancellation requests can no longer be accepted.

If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our Order Cancellation Policy.

7. Returns and Exchanges

Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or cases where the received item does not match the order details.

Comprehensive eligibility requirements, processing timelines, and step-by-step instructions are available in our Returns and Exchanges Policy.

8. Refund Policy

Refunds are processed after eligibility is confirmed and review is completed. Refunds are issued to the original payment method. The time required for funds to appear may vary depending on the payment provider.

9. Dispute Resolution And Applicable Rules

If a dispute arises related to an order or service, please contact us first so we can attempt to resolve the issue through communication. We comply with Australian laws, including GDPR. We reserve the right to update this policy and will notify you of any relevant changes.

10. Privacy And Data Protection

We value personal information protection and use data only as necessary to provide services. Reasonable measures are taken to help prevent unauthorized access, disclosure, or misuse of personal information.

11. Intellectual Property

All content displayed on the website, including text, images, and other materials, is protected. Unauthorized copying, use, or distribution is not permitted.

12. Limitation Of Liability

To the extent permitted, we are not liable for indirect or unforeseeable losses arising from use of the website or services. This section does not affect rights that cannot be excluded.

13. Updates To The Service Policy

We may revise this service policy to reflect operational updates. Any changes will be published on the website and will take effect from the publication date.

14. Contact Information

Contact address: 16485 North Stadium Way, Unit 3074, Surprise, AZ 85374-4393, United States
Customer service phone: +1 (518) 338-9815
Customer service email: hello@interlivra.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)